Reference

Your Rights and Our Obligations at 5nance

5nance operates under a defined legal framework that governs how your account data is collected, stored and used.

Jurisdiction-specific termsData privacy policyAccount conditionsCookie usageDispute resolution path
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5nance Your Rights and Our Obligations at 5nance
LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about our terms, a request to access or delete your data, or a concern about how your account has been handled…

Email Support Send legal queries, data access requests or formal account complaints to our support email.
Live Chat For general policy questions that do not require formal written records, our live chat…
Written Correspondence Formal legal notices or dispute submissions can be directed to our registered address as…
ACCOUNT AND DATA HANDLING

How 5nance Manages Your Data and Account Security

We apply specific technical and procedural controls to protect account data and ensure your legal rights are honoured.

Data Collection Scope

We collect name, contact details, payment references such as UPI and Paytm IDs, and transaction history.

Cookie Usage

Our site uses functional cookies to keep your session active, preference cookies to remember your language and display settings, and…

Account Security Practices

Account access is protected by password hashing and optional two-factor authentication.

Data Retention Period

Account data is retained for the duration required by applicable law in our operating jurisdiction.

Your Right to Request Changes

You may request a copy of your personal data, ask us to correct inaccuracies, or request deletion where no legal…

Dispute and Escalation Process

If you disagree with how a policy was applied to your account, raise the matter first through live chat or…

Common Questions About Our Legal Terms and Your Rights

These questions cover the areas we hear about most — from data access requests to how we handle account disputes and what happens to your information after you close an account. If your question is not answered here, our support team is available via live chat or email.

Your account is governed by the laws of the jurisdiction in which 5nance is incorporated. Where local Indian law also applies to your use, both frameworks are considered. Details of the governing law clause are stated in the full terms document available on our site.

We collect the information you provide during account creation — name, email, phone number and payment identifiers such as UPI or Paytm handles — along with transaction logs generated during deposits and withdrawals. We do not collect data beyond what is operationally and legally required.

Send a written request to our support email using the address registered to your account. We will compile and deliver your data summary within the timeframe required by applicable law, typically within 30 days of receiving your verified request.

Yes, where no legal retention obligation prevents it. Submit a deletion request via email, and we will remove your data from active systems once the mandatory retention period for transactional records has been met. We will confirm in writing when the deletion is complete.

We use functional, preference and analytics cookies. Functional cookies are necessary for the site to operate. Preference and analytics cookies can be disabled via your browser settings. Disabling analytics cookies does not affect your ability to access your account or the lobby.

After account closure, your personal and transactional data is moved to secure archival storage and retained only for the period required by law in our operating jurisdiction. Once that period expires, the data is permanently deleted and we will not contact you further.

Start by raising the issue through email or live chat with as much detail as possible. If the matter is unresolved at that stage, it moves to formal arbitration under the dispute resolution clause in our full terms. We acknowledge all formal dispute submissions within five business days.

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