Reference

Terms & Conditions for Indian Accounts

These Terms & Conditions set the rules for opening and using a 5nance account, including what you can access, how requests are handled, and when we may pause…

Account RulesLocal LawUPI, Paytm, PhonePeCurrent Version
5nance Terms & Conditions for Indian Accounts
CONTACT PATHS

Contact Paths for Clause Questions

If you have a question about a clause, a charge, account closure, or a detail correction, use the contact paths below.

Email us Send the clause number, your account email, and the change you want.
Chat from account Use the chat path after you sign in if your question is about account…
Written request If your matter is about access, payment wording, or a correction to stored details…
DATA AND ACCESS

How We Handle Your Records

We keep only the records needed to run the account and meet contract or legal duties.

Data Use

We use the details you submit to open and manage the account, process lawful requests, and keep audit trails.

Cookies

Cookies help the site remember your session, language, and security checks.

Account Security

Protect your login details, keep your contact data current, and log out after use on shared devices.

Retention

We keep account and request records for the time needed to manage disputes, verification, and legal duties.

Change Requests

Send corrections from the registered contact path and name the field you want changed.

Contact Path

If you disagree with a clause or need a copy of the current wording, write to the support route listed…

Questions About Rights and Changes

These questions explain how the terms affect your account, what happens if local law changes, and how you can ask for a correction or closure. We keep the answers plain so you can read the clause that applies without guessing. If your situation needs a case-by-case check, use the registered contact path and mention the section name.

They apply to your account, your requests, and any action you take from the registered contact path. If local law restricts access where you are, that restriction controls and the affected part does not apply to you.

Yes. We may update the wording when law, payment rules, or account controls change. The version published on this page is the one that applies from the time it takes effect.

Use the registered channel and say exactly which field must change. We may ask for proof that matches the account before we update your name, email, or payment details.

We keep the records needed to manage the account, answer lawful requests, and meet retention duties. When a record is no longer required, we delete or anonymise it under the applicable rule.

Requests through UPI, Paytm, and PhonePe follow the name match, verification, and timing rules in this contract. If the details do not match, we may hold or return the request.

You can ask for closure through the registered channel. Any pending checks or duties must finish first, and some records may remain for the period the law or contract requires.

Send the clause name or number with your question through support. We will reply in plain English and point you to the wording that controls the issue for your situation.